Shipping, Cancellation, Return & Complaint handling Policy
- For shipping within India, delivery takes 3 to 7 Working days from the date of placing the order. For Pre Orders, Delivery takes 14-16 days
- For international orders, it may take upto 10-15 days working days from the date of placing the order.
- Cancellation before shipping
If you want to cancel the order or item that have not been shipped yet, you can write to our customer support team on Info@naturallyyounme.com.
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after cancellation. Please note that only the paid amount will be refunded. Any reward points redeemed cannot be recredited.
- Cancellation after shipping
If you want to cancel the order or item that have been shipped, you can write to our customer support team on Info@naturallyyounme.com.
In such cases, the order will be cancelled once we receive the shipment & refunded once verified by the team.
- For payments done through Debit/Credit cards/Net banking or Paypal, the refund will be processed to the same a/c from which the payment was made within 24-48 business hrs after receiving the products back. Please note that only the paid amount will be refunded. Any reward points redeemed cannot be recredited.
- For COD order, we will initiate a bank transfer against the refund amount. Please send your bank details with your order no on email@example.com. We will process the refund 24-48 business hrs after receiving the products back. Please note that any reward points redeemed cannot be recredited.
Returns, Replacement and Refunds
You can raise a return/exchange request of product within 5 days of receiving the package. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Contact our customer support team via email (firstname.lastname@example.org) within 5 days of receiving the order. Please provide your order no. with reason for return or replacement
- Return shipping charges of Rs 100 will be applicable incase of wrong product purchased by the customer. The replacement or refund will be initiated once the product is verified by the team. The products will be picked up within 2-4 business days after our communication.
- Customers should retain the original packaging and send the returns in the similar packaging unless the package is damaged before delivery.
- Incase of refund, only the paid amount will be refunded. Reward points redeemed cannot be recredited.
Items which cannot be returned/exchanged
- Used or altered products
- Products that gets damaged after delivery.
- If request is initiated after 5 days of order delivery
- Products purchased during Sale
- Products under the category of Hair accessories (eg. Heat caps, hair brushes, bonnets etc)
If wrong or damaged product was delivered
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in a rare case if your product is damaged during transit, you can request for a replacement or cancellation and refund.
- Contact our customer support team via email (email@example.com) within 5 days of receiving the order. Please provide your order no. with reason for return or replacement. Kindly share an image of the product.
- We will pick up the products within 2-4 business days after we have communicated. We will initiate the replacement or refund once the product will be verified by the team.
Note: In case of replacement, it is subject to the availability of product. If the product is not available, we will refund the full amount.
Non-Delivery of Products
If your product does not get delivered in accordance with the SMS/Email updates received from courier partners, you need to raise a complaint with NYNM by writing to firstname.lastname@example.org within 48 hours of receiving the delivery SMS/Email. We do not guarantee the resolution of non delivery complaints, raised after 48 hours of receiving the delivery message from courier company.
- COD option is not applicable on International orders.
- Exchange or Return option is not applicable on International orders.
- Order placed once can’t be cancelled.
- Custom duties & taxes will be borne by the receiving party depending on their countries government regulations.