Cancellation & Return Policy

Cancellation Policy

Cancellation before shipping 

If you want to cancel the order or item that have not been shipped yet, you can write to our customer support team on Info@naturallyyounme.com.

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after cancellation

Cancellation after shipping 

If you want to cancel the order or item that have been shipped, you can write to our customer support team on Info@naturallyyounme.com.

In such cases, the order will be cancelled once we receive the shipment & refunded once verified by the team.

  • For payments done through Debit/Credit cards/Net banking or Paypal, the refund will be processed to the same a/c from which the payment was made within 24-48 business hrs after receiving the products back.
  • For COD order, we will initiate a bank transfer against the refund amount. Please send your bank details with your order no on info@naturallyyounme.com. We will process the refund 24-48 business hrs after receiving the products back.

Returns, Replacement and Refunds

You can raise a return/exchange request of product within 5 days of receiving the package. We also accept partial returns wherein you can raise a return request for one or all products in your order.

  • Contact our customer support team via email (info@naturallyyounme.com) within 5 days of receiving the order. Please provide your order no. with reason for return or replacement
  • Return shipping charges of Rs 100 will be applicable incase of wrong product purchased by the customer. We will initiate the replacement or refund once the product will be verified by the team. We will pickup the products within 2-4 business days after our communication.

Items which cannot be returned/exchanged

  • Used product or altered
  • If request is initiated after 5 business days of order delivery
  • Products purchased during Sale
  • Products under the category of Hair accessories (eg. Heat caps, hair brushes, bonnets etc)

If wrong or damaged product was delivered

Our shipments go through rigorous quality check processes before they leave our warehouse. However in a rare case if your product is damaged during transit, you can request for a replacement or cancellation and refund.

  • Contact our customer support team via email (info@naturallyyounme.com) within 5 days of receiving the order. Please provide your order no. with reason for return or replacement. Kindly share an image of the product.

  • We will pickup the products within 2-4 business days after we have communicated. We will initiate the replacement or refund once the product will be verified by the team.

Note: In case of replacement, it is subject to the availability of product. If the product is not available we will refund the full amount.


International orders

  • COD option is not applicable on International orders.
  • Exchange or Return option is not applicable on International orders.
  • Order placed once can’t be cancelled.
  • Custom duties & taxes will be borne by the receiving party depending on their countries government regulations.